Please read the following terms and conditions carefully
If you wish to book a Technician/Private Repair Professional via our website https://www.doorstepindia.com.in, or by calling us, you must agree to the terms below as the exclusive basis which governs such booking and must click “ I agree to DoorStep India Center terms and conditions” box on the main registration and booking contacts information page. If you do not agree to any of the terms, do not book a Private Repair Professional/Technician via this website. If you are booking on behalf of someone else, by clicking "I agree to DoorStep India Center’s Terms & Conditions", you are representing that you have their authorization to accept these terms and conditions on their behalf.
READ THESE USER TERMS CAREFULLY BEFORE USING OUR WEBSITE
1.General T&C
Definitions
You – acting as a customer, registering a new booking/case with the company.
Company – The Company hereby referred to as DoorStep India Center.
Booking/Complaints– effected via the registration with the website for availing / booking of the technician / repair professional for availing the services. Bookings can be made for single services or split/multiple repair services.
Agreed Time - The appointed date and time for your services to be provided and as mentioned in the registration form.
Professionals/Service Provider – Professionals and Service Provider are interchangeable terms used for Technicians or Private Repair Professional registered with the Company to offer their services to the end customers.
2. Services
a) The Company provides technology based services for providing home solutions in Delhi / NCR (National Capital Region) Mumbai, Ahmedabad, Kolkata, Hyderabad, Pune such as repairing / services of home products to you and you agree to obtain the services offered by third party technicians / Service Providers / Private Repair Professionals ("the Service Provider"). All the Services provided by the Company to you by means of your use of the registration on website of the Company are hereinafter referred to as the "Service."
b) The entire Booking request as may be directed by the customer shall be forward to the concerned repair professional/service provider by the Company. The Service Provider shall be provided on availability basis and the same shall be communicated to the customer through the company internal mechanism procedure, however, it is clarified that on availability of the Service Provider, the communication details of Service Provider & Customer shall be shared between both of them by the Company for the ease of both the parties to perform or exercise their rights & obligations.
c) In case, the Service Provider accepts the booking request made by you with the Company, your information is sent to the Service provider including your name, contact number etc.
d) Company shall endeavor reasonable efforts to bring you in contact with the Service Provider in order to render the required service subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company.
e) It is pertinent to mention here that, the Company itself does not own / regulate the Service providers and neither there exist any employer / employee relation between them. It is the Service Provider who shall render the required services to you as per the relevant information submitted with the company while registering with the company. The provision of the services to be rendered by the Service Provider to you is therefore subject to the agreement (to be) entered into between you and the Service Provider and the Company shall never be a party to such agreement, in any manner whatsoever. Acceptance of booking request by the Company and the Service Provider does not reach your service location or decide not to render services, in that case / event the Company shall not be held liable to you in any manner whatsoever and neither the Customer is under obligation to make any payment in lieu thereof.
f) You hereby certify and confirm that the relevant information you provide to the Company while registering your request or creation of account is accurate and complete in all respect as may be demanded by the Company in the application form. The Company is entitled to an all-time verify the information that you have provided. The Company shall not be liable if you do not visit the appropriate web portal or dial-in the correct call center number. The Company reserves the right to discontinue or introduce any of the modes of booking Service Provider.
g) You will treat Service provider introduced to you through us with respect and not to cause damage to them or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst using their service;
h) Before handing over the products to be repaired the customer shall be cautious and ensure themselves about the credibility of the Service Provider and any defect in Service or theft/ damage to the asset; spare parts; accessories; products shall not be compensated by the Company in any manner whatsoever and it is clarified that that Company shall not be liable in any manner whatsoever, if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.
i) You should confirm & clarify from the service provider about the time involved and the spare parts required to render the service including the total/aggregate service charges involved therein except the minimum cost before initiation of the Service. In case the same is not discussed, it is implied that the customer is aware of the service charges and has consented to avail the services as may be informed or directed by the service provider.
j) You will compensate and defend the company fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
k) Please note that we are not responsible for the behavior, actions or inactions, accuracy, efficiency of Service Provider, quality of Service which you may use (through us or otherwise). Any Contract for the provision of services is exclusively between you and the Service provider and not us in any manner whatsoever and we simply provide a platform to introduce Service provider and Customer seeking the said service.
3. Charges and Payment
You will make payment in full to Service provider introduced to you through us for any services provided by such Service provider to you. You shall be required to pay the minimum charges & Repair charges along with the spare parts costs, if any installed or replaced / substituted in the products, to the Service Provider and the minimum service charges rates can be found on the Website of the Company. The Service charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the prevailing minimum charges for the services. And you should confirm the same from the Service provider about the service charge for the repair of the products before initiation of the Service. You agree that you will pay for all services you avail from the Service Provider either by way of cash, cheque, online payment, or any other payment method introduced by the company. Any payment made is non-refundable. After the completion of the Service, we will facilitate for you to receive a copy of the acknowledgement from the Service Provider on your registered e-mail account with the Company.
4. Indemnification
By accepting these User Terms, you agree that you shall defend, indemnify and hold the Company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via the Application, or (c) your use or misuse of the Website.
5. Liability
1. The information, recommendations provided to you on or through the Website is for general information purposes only and does not constitute any advice. The Company will reasonably keep the Website and its contents correct and up to date but does not guarantee that (the contents of) the Website are free of errors, defects, malware and viruses or that the Website are correct, up to date and accurate in all means.
2. The Company shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
3. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, the Company's aggregate liability shall in no event exceed an amount of INR 1000.
4. The quality of the services requested through the use of the Application or the Service is entirely the responsibility of the Service Provider who ultimately provides such services to you. The Company under no circumstance accepts liability in connection with and/or arising from the services provided by the Service Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Service Provider. Any complaints about the services provided by the Service Provider should therefore be submitted to the Service Provider.
6. INTELLECTUAL PROPERTY RIGHTS (Trademarks and Copyrights)
1. The Company is the sole owner of all the rights to the web site or any other digital media and its contents mentioned on the website. The content means its design, layout, text, images, graphics, sounds, video, etc. the website or any other digital media content embody trade secrets and intellectual property rights protected under applicable laws. All titles, ownership and intellectual property rights in the website and its content shall remain with the Company, its affiliates, agents, authorized representatives as the case may be.
2. All rights not otherwise claimed under this Terms and Conditions or by the Company are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.
3. All related icons and logos are trademarks or service marks or word marks of the Company in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
7. Modification of the Service and User Terms
The Company reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability
8. Notice
The Company may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company's account information, or by written communication sent by regular mail to your address on record in Company's account information.
9. Privacy and Cookie Notice
The Company collects and processes the personal data of the visitors/ registered customers of the Website and the promotional offers may be send by the Company on time to time basis unless the same is denied by them by informing to the Company.
10. Excusable Delays (Force Majeure)
Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.
11. Miscellaneous
1. In the event of any dispute or difference between the Parties in respect of this Agreement, the construction of any provision of this Agreement or the rights, duties or liabilities of the Parties hereto under this Agreement, the same shall be referred to arbitration by a sole arbitrator to be appointed by the Company and the arbitration shall be conducted
the Company and the arbitration shall be conducted in accordance with the provisions of Arbitration and Conciliation Act, 1996. The venue of arbitration shall be at MUMBAI. The arbitration proceedings shall be conducted in English. Any award made in such arbitration will be final and binding on the parties. The arbitrator shall have the authority to order specific performance of this agreement. Subject to the foregoing, the Courts at MUMBAI, Uttar Pradesh only shall have exclusive jurisdiction.
2. The Courts of Delhi shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by the Company or the agreement or arrangement between the Service provider and the Customer. All claims and disputes arising under this Terms and Conditions should be notified to the Service Provider or Company within 30 days from the service date after which no claim shall be entertained.
12. Rules & Regulations
1) Out-of-warranty complaint given by the company will be done with full responsibility and All the work will be done only in the interest of the customer and the company.
2) I will be Charge of the parts and services with the customers according given the Price list of the Company.
3) Before doing the complaint of product, I will check all the fault with properly. If do not understand
. Soon I will call the company send here senior technician. If the by mistake got a warranty the fault
complaint by company Then I will guide the customers and tell about the warranty period. And if I will try to make a warranty complaint. Then there will be no responsibility of the company. And legal action should be taken on me.
4) We have got permission for do OUT OF WARRANTY complaint only by the company. And the services
which will be provided for the customers will be company (_____DoorStepIndia__________________)
If the I am making another company billing with customers that time So Then there will be no
responsibility of the company. And legal action should be taken on me.
5) Whenever the company wants all the details (any time) from me Related (customer or any
discussion). I will reply immediately. and I will be giving information via daily phone and email,
WhatsApp.
6) I will never do fraud with the company and customer.
7) I will make customer's billing According the company rule and regulation, By the WhatsApp, email, and
8) First of all, I will make quotation and customers signature on the Receiving part/ Estimate, challan
which is given by the company, giving the customer as QUOTATION and signature from the customer,
then we will start the further process. But first I will get approval from the company.
9) The full responsibility of customer billing will be on my technician ID. Unless the warranty given to the
customer is terminated.
10) We will give full respect to the all customers
11) The company can do urgent meeting with me any time.
12) I will keep the company's ID card with myself.
13) I will complete my fresh and old complaint within 24 hours
14) I will be responding Immediately to all customers and company calls.
15) If I am not active on the portal or not responding any lead within 15 days. Then, Company can Inactive/block my account anytime without any information and any notice. If I want to reactivate/unblock my account then company will charge Rs. 1500 fine, I will give it all the charges and my responsibility will remain.
16) KYC-proof PAN card, Aadhaar card, rent agreement electricity bill, driving lenience etc. it’s possible if the company found my Documents fake and, legal action should be taken on me.
17) I will always upload a correct invoice and amount. If company found any invoice incorrect. And legal action should be taken on me.
18) My Business profit from my company will be on mutual understanding. Which is mentioned on the portal of the company.
19) I will use the document given by the company as correctly and as per company rules.
20) I will give the amount of charge for my documentation and registration by the company.
21) At any time, the company can make changes in its TERMS &CONDITONS and agreement at its
discretion. They will have full control.
22) If got a big mistake by me Then there will be no responsibility of the company. And the fine charges
will be issue on the technician by the company and customers. and legal action should be taken on me.
23) I will be telling my original name to all customers. not another company name. If the I will tell I am from other company then legal action should be taken on me.
24) If I am going urgently out of city or I don’t want to work for a period of time then I will inform, my company .it Is my responsibility. If I not inform to the company then company will charge Rs. 1500 fine, I will give it all the charges and my responsibility will remain.
25) Any repeat complaint I will be solve within 24 hours. If do not solve the repeat complaint within 24 hours. Then, with Rs. 500 fine, I will give it all the charges and my responsibility will remain.
TERMS OF USE & SERVICE LEVEL AGREEMENT
1. Overview & Instructions
Terms of Use, also known as Terms of Service or Terms and Conditions, are legal agreements that govern the users of a service. Unilateral or very one-sided Terms of Use are of questionable enforceability under recent court cases, so service providers should make an effort to draft reasonable Terms of Use, post them in obvious locations, and provide opportunities for users to actively agree to their terms.
Terms of Use often address matters including:
- User Rights and Responsibilities: Guidelines on proper usage and prevention of service misuse.
- Accountability: Standards for online actions and conduct.
- Privacy & Payments: Data protection policies, payment details for subscriptions, memberships, and communication opt-outs.
- Account Management: Rules surrounding account termination and dispute resolution processes (which often mandate binding arbitration).
- Liability & Updates: Disclaimers reducing responsibility for potential user damages, and notification protocols when terms are updated or modified.
2. Service Level Agreement
Welcome to the DOORSTEP INDIA TECHNOLOGIES PVT LTD Terms of Use agreement. For purposes of this agreement, reference to DOORSTEPINDIA.COM applies to services accessed via the DOORSTEP INDIA App.
Product improvement and technology advancements allow us to handle the issues of the fragmented services marketplace. Our platform aims to remove unnecessary human interference using sophisticated data analysis. It scans for on-spot professionals closest to the customer's needs and furnishes these choices to nearby clients and professionals.
Our Scope of Services
Our services include all types of:
- Home & Kitchen Electronics & Appliances Repair
- Plumbing, Electrical, and Carpentry Work
- Painting & Home Cleaning Services
- Laptop / Desktop Repair and more
Operating Region: We actively render services in Delhi NCR and are continuously expanding across the country.
Location / Registered Address: C 56/11, Sector 62, Noida 201301.
Please review the terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.
3. KYC and Background Verification
- Submission: KYC documents of Service Partners must be duly submitted on or before the execution of the agreement with DOORSTEP INDIA.
- Termination Right: DOORSTEPINDIA.COM holds the right to terminate the Partner agreement if furnished KYC documents are found to be unsatisfactory per company policy.
- Sub-Contracted Staff Information: Partners must furnish contact details and KYC information of all service personnel under them providing services to DOORSTEP INDIA customers.
- Inspection Fee Standard: When a customer does not avail of any service, an inspection charge of ONLY Rs. 299/- is to be collected by the Service Partner. Bills must be provided by the service partner without misguidance.
Grounds for Immediate Suspension & Forfeiture:
- Misguiding Customers: Suggesting unnecessary spare part replacements when existing parts are fully functional.
- Bypassing Platform Services: Directing DOORSTEP INDIA customers off-platform, offering low-cost parts personally, or prompting customers to refuse company services.
In such events, the Partner profile will be immediately suspended, security deposits or plans forfeited, and all active work orders nullified.
4. Service Partner Management & Work Orders
DOORSTEPINDIA.COM shares unique work orders with service partners for an unmatched conversion ratio; partners must attend each order professionally.
- Package Validity: Work order packages are valid for one month (28 days) from the date of purchase and automatically expire thereafter.
- Automatic Account Termination: Partner accounts dormant for 6 months or accounts that have not closed a single order for more than 90 days will automatically be terminated, rendered null, and remaining work orders forfeited.
5. App Functionality & Usage Rules
- App Permissions: The DOORSTEP INDIA App requires GPS Location, Media, Contacts, and Notification permissions. Ensuring these permissions are granted on mobile devices is the sole responsibility of the Partner.
- Single Device Login: The app is designed for single-device login per ID. Logging in on multiple devices simultaneously may cause missed job alerts and notifications.
- "Stop Work Order" Tool Abuse: Misusing the "Stop work order" functionality as a tool to bother support staff will result in penalties and/or account suspension.
-
Bill Manipulation & Penalties:
- Partners entering negative values in the Extra Service Charge field must ensure the total service charge matches actual amounts collected from customers.
- Purposefully manipulating bill amounts or overcharging customers will result in suitable penalties and account suspension.
6. Complaints & Dispute Resolutions
DOORSTEP INDIA strives for ZERO customer complaints through high quality and fair pricing.
- Turnaround Time: Partners must resolve customer complaints within a 24-hour turnaround time. Failure to do so leads to blacklisting and contract termination.
-
Complaint Penalties:
- If a partner fails to communicate or respond to calls from DOORSTEP INDIA / Customers, another partner will be reassigned the same day.
- DOORSTEP INDIA reserves the right to impose a penalty of 100% of the bill amount + Rs. 1,500 on the delinquent partner.
- In default scenarios involving poor response rates, 5 work orders will be automatically deducted from the Partner’s account.
- Delays: A 2-hour delay window is permitted if the partner regularly updates their whereabouts to the customer. Uncommunicated delays beyond this window incur a Rs. 1,500 penalty.
- Withheld Property / Spare Parts: Delayed return/replacement of customer appliances or components may attract strict legal action.
- Partner Grievances: Partner issues submitted to our dedicated Grievance Team will be addressed within 48 hours.
7. Refund Policy
All refund requests are processed through our dedicated SERVICE PARTNER MANAGEMENT TEAM:
- Processing Timeline: Refunds take 90 to 180 working days from the application date.
- Deductions: A service/engagement charge of 18% is deducted from the total refund amount.
- GST & Deposits: Collected 18% GST on subscription costs is non-refundable.
-
Non-Eligibility Conditions:
- Refunds are not applicable if a partner accepts even a single order after subscribing.
- Partners must remain active for a minimum of 1 month. Unresponsiveness or non-acceptance of orders for 15 days without written communication will lead to account blocking and forfeiture of refund rights.
- Refunds will not be processed if there are pending customer complaints against the partner.
- Payout Method: Refunds are issued strictly via Online Transfer or Cheque (no cash payments).
8. Data Privacy & Confidentiality
DOORSTEP INDIA maintains a strict Data Privacy Policy:
- Internal Data Rights: Any Partner found sharing or using internal data without prior authorization will face immediate termination, deposit forfeiture, and potential legal action.
- Proprietary Documents: The Work Order Package document is the sole property of DOORSTEP INDIA for internal circulation only and cannot be reproduced printed or electronically.
9. Customer & User Guidelines
- Account Security: Registered users are responsible for keeping account passwords secure. Notify us immediately of any unauthorized access.
- Order Cancellations: Customers refusing services must formally reject the partner’s estimate within the app login or contact Customer Care. Failure to notify the company waives company liability for subsequent disputes or refund claims.
- Content Disclaimer: Opinions, advice, or statements posted by third parties are the responsibility of their respective authors. DOORSTEP INDIA reserves the right to remove non-compliant content.
- Copyright Complaints: Accounts found repeatedly infringing intellectual property rights will be terminated.
Customer Care Support: care@DOORSTEPINDIA.com | +91 8851701544
10. Modifications & General Terms
- Amendments: Terms are subject to change at any time at the sole discretion of DOORSTEP INDIA TECHNOLOGIES PVT LTD. Users are advised to review terms periodically.
- Severability: If any provision is deemed unenforceable, remaining portions remain in full force and effect.
- Statute of Limitations: Any cause of action arising out of service use must commence within ONE (1) year after the cause accrues.
11. Miscellaneous
1. In the event of any dispute or difference between the Parties in respect of this Agreement, the construction of any provision of this Agreement or the rights, duties or liabilities of the Parties hereto under this Agreement, the same shall be referred to arbitration by a sole arbitrator to be appointed by the Company and the arbitration shall be conducted in accordance with the provisions of Arbitration and Conciliation Act, 1996. The venue of arbitration shall be at MUMBAI. The arbitration proceedings shall be conducted in English. Any award made in such arbitration will be final and binding on the parties. The arbitrator shall have the authority to order specific performance of this agreement. Subject to the foregoing, the Courts at MUMBAI, Uttar Pradesh only shall have exclusive jurisdiction.
2. The Courts of Delhi shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by the Company or the agreement or arrangement between the Service provider and the Customer. All claims and disputes arising under this Terms and Conditions should be notified to the Service Provider or Company within 30 days from the service date after which no claim shall be entertained.
